Council Performance

The Local Government Performance Reporting Framework (LGPRF) is a state-wide initiative promoting council transparency, accountability and council performance.

On the Victorian Government's 'Know Your Council' page you can see the full LGPRF data set for all 79 Victorian councils and use the comparison dashboard to compare different councils.

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The Community Satisfaction Survey is conducted annually via telephone by an independent research company, coordinated by the Department of Government Services. It involves interviews with a random sample of adult residents across the Wellington Shire.

This survey serves as a key interface between Council and the community, helping to inform service planning and performance evaluation. In 2025, a total of 400 interviews were completed between January and March 2025, capturing a representative sample that met minimum quotas for gender within defined age groups.

The survey provides valuable insights into the community’s views on:

• Councils’ overall performance, with benchmarking against State-wide and council group results.
• Value for money in services and infrastructure.
• Community consultation and engagement.
• Decisions made in the interest of the community.
• Customer service, local infrastructure, facilities, services and;
• Overall council direction.

In 2025, the survey was conducted by JWS Research, marking their fifth consecutive year of involvement. A total of 56 out of Victoria’s 79 Councils participated.

Importantly, Wellington Shire Council continues to perform at or above the levels of both the Large Rural Council group and the State-wide averages across all core measures and most individual service areas assessed. This represents a strong and positive outcome for Council.

Key highlights from the 2025 results include:

• Overall council performance continues to exceed both Large Rural Council and State-wide averages with an index score of 58.
• Art centres and libraries received the highest rating, with an index score of 77.
• Lower performing areas such as unsealed roads, slashing and weed control, sealed local roads remains or on par or above with other Large Rural Council groups and the State-wide average.
• Customer Service saw a slight decrease in 2025 but has remained stable over time. It is still rated higher than both the Large Rural Council group (65) and the State-wide average (66), with an index score of 71.

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