Wellington Shire Council's vision is for happy people, healthy environment and thriving communities.
After Hours Emergency
1300 366 244council
Council Performance
The Victorian Government 'Know Your Council' page transparently presents the performance all 79 Victorian councils.
No items found.
Council regularly monitors and reports on its performance. The Local Government Performance Reporting Framework and Community Satisfaction Survey are completed annually. Individual results are provided for Wellington Shire Council along with comparative data for other Victorian councils.
Local Government Performance Reporting Framework
The Local Government Performance Reporting Framework (LGPRF) is a state-wide initiative promoting council transparency, accountability and council performance.
On the Victorian Government's 'Know Your Council' page you can see the full LGPRF data set for all 79 Victorian councils and use the comparison dashboard to compare different councils.
Community Satisfaction Survey
The Community Satisfaction Survey is conducted annually by JWS Research, an independent research company. The survey is completed through telephone interviews with a randomly selected sample of Wellington Shire residents aged 18 years and over.
This survey serves as a key interface between Council and the community, helping to inform service planning and performance evaluation. In 2026, a total of 400 interviews were completed between February to mid-March 2026, capturing a representative sample that met minimum quotas for gender within defined age groups.
The survey provides valuable insights into the community’s views on:
- Councils’ overall performance, with benchmarking against State-wide and council group results
- Value for money in services and infrastructure
- Community consultation and engagement
- Decisions made in the interest of the community
- Customer service, local infrastructure, facilities, services
- Overall council direction
Key highlights from the 2026 results include:
- Overall council performance continues to exceed both large rural council group and state-wide averages with an index score of 58.
- Art centres and libraries received the highest rating, with an index score of 76, which is on par with State-wide and higher than large rural council group.
- Lower-performing areas, including unsealed roads and sealed local roads, continue to achieve results above both the large rural council group average and the state-wide average.
- Customer service satisfaction improved this year, achieving an index score of 69, up from 68 in the previous year. This result is above the large rural council group average of 66 and aligns with the state-wide average of 69.
Frequently Asked Questions (FAQs)
For additional information check out our FAQs!
Thank you! Your feedback has been successfully sent.
There was an ERROR submitting this form, please try again.