The Local Government Performance Reporting Framework (LGPRF) is a state-wide initiative promoting council transparency, accountability and council performance.

The full data set for the LGPRF including comparative data across the 79 Victorian councils is available via Know Your Council

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Once a year, an independent research company coordinated by the Department of Government Services, interviews a random sample of adult Wellington Shire residents. The survey is used to provide insight into the community’s views on:

• councils’ overall performance, with benchmarking against State-wide and council group results
• value for money in services and infrastructure
• community consultation and engagement
• decisions made in the interest of the community
• customer service, local infrastructure, facilities, services and;
• overall council direction.

In 2023, 66 of the 79 Councils throughout Victoria participated in the Local Government Community Satisfaction Survey.

Importantly, Wellington Shire Council performs as well as, or significantly higher than, the Large Rural group and State-wide averages on all core measures and individual service areas evaluated. This is a positive result for Council.

Art centres and libraries (index score of 77) is the area where Council performed best in 2023.

The lowest performing areas of unsealed roads, slashing and weed control, sealed local roads remains higher or on par with other Large Rural Shires.

Council’s customer service performance has remained stable over time. Customer service is rated significantly higher than the Large Rural group average and in line with the State-wide group average (index scores of 65 and 67 respectively).

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