Wellington Shire Pools Operating Status (Temperature Trigger)

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Council's Role in an Emergency

Wellington Shire Council's primary role during an emergency is to provide relief and recovery services.

Depending on the severity of the emergency and the response required, Victoria Police may direct Wellington Shire Council to open the Municipal Emergency Coordination Centre (MECC). The MECC is where Council's emergency resources are managed.

The location of a significant emergency may mean that residents are unable to return to their homes for a period of time. Based on local need, Council may then open an Emergency Relief Centre in a suitable location.

The function of an Emergency Relief Centre is to provide immediate support to people affected by the emergency, and may include food, shelter and registration, and act as a community meeting place. Emergency Relief Centres are opened in safe locations after all details of the specific emergency situation are known.

Council cannot assist directly with services including loss of power, water, phone or connectivity. Please see the handy list of emergency contacts to know who to contact in an emergency weather event.

Council also performs other roles in an emergency such as impact assessments, road/tree clearing, traffic management support, animal welfare services, and assist in distributing warnings and information to the public and media.

Wellington Relief Line

Council can assist with emergency relief to meet the essential needs of individuals, families and communities during and in the immediate aftermath of an emergency.

Call the Wellington Relief Line on 1300 137 218 (available 24 hours)

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Important emergency contacts

Fire, Police and Ambulance

Always dial 000 in an emergency.

Vic Emergency

Contact Vic Emergency on 1800 226 226.

  • Download the Vic Emergency app to your device from the App Store or Google Play. Search for 'Vic Emergency'. You should also follow Vic Emergency on Facebook.

Emergency radio

Listen to your local emergency broadcaster. When you hear the emergency signal, pay special attention to the emergency messages. Always try to use more than one source for warnings and updates.

Weather warnings

Bureau of Meteorology (BOM) - 1300 659 217

Storm, flood, earthquake and tsunami

Victoria State Emergency Service (VicSES) - 13 25 00

Major road closures

VicRoads - 13 11 70

Utilities - services and faults

AusNet Services (power/outages) - 13 17 99. Visit the AusNet outage tracker here.

NBN Co (internet and connectivity) - 1800 687 626

Australian Gas Networks (gas emergencies) - 1800 427 532

Telephone (your phone provider)

Water supply (your water provider)

National Relay Service (for the hearing impaired)

School Closures

Information on current school emergency closures and relocations is available from the Victorian Government Education and Training website.


Lifeline crisis support - 13 11 14 (available 24 hours)

Wildlife Rescue Australia - 1300 596 457 

Municipal Emergency Management Plan

Wellington Shire Council has a legislated role in emergency management.

Council appoints a Municipal Emergency Management Planning Committee (MEMPC), that prepares a Municipal Emergency Management Plan which contains information about identified potential emergency risks and hazards within the municipality.

The plan also contains general information about the prevention of, preparedness for, response to and recovery from the impacts of the identified risks and hazards.

Municipal Emergency Management Plan

The Municipal Emergency Management Plan is a statutory requirement of Council which identifies the main risks inherent within the Wellington Shire. Major identified risks such as fire, heatwave and pandemic influenza have their own specific sub-plans.

This living document is guided by the Wellington Municipal Emergency Management Planning Committee, and addresses the prevention of, preparedness for, response to and recovery from emergencies within the Wellington Shire Council. It is the result of the cooperative efforts of the Municipal Emergency Management Planning Committee and community input.

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This page was last published on: 
Wednesday, June 22, 2022