contact us

We're ready to help you

We are committed to working with you, to deliver quality service, through innovation and continuous improvement.
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1300 366 244
8:30am - 5:00pm Monday - Friday
Send an Email
enquiries@wellington.vic.gov.au
Report an Issue
Submit a Customer Action Request Form
For After Hours assistance in an emergency please call 
1300 366 244 - 24 hours / 7 days.

Visit Us

Council operate two Customer Service Centres within the Shire.
Sale Service Centre (Council Headquarters)
18 Desailly Street (PO BOX 506), Sale VIC 3850, Australia
Operating Hours: Monday to Friday 8.30am - 5.00pm
1300 366 244
Yarram Servce Centre
156 Grant Street, Yarram VIC 3971, Australia
Operating Hours: Monday, Tuesday, Thursday, Friday 10.00am - 2.00pm (Closed Wednesday)
(03) 5182 5100
Need help to contact us?
National Relay Service
Those who are deaf, or have a hearing impairment or speech impairment, may contact us through the National Relay Service.
Internet relay users Connect to the NRS then ask for 1300 366 244
TTY users phone 133 677 then ask for 1300 366 244
Translating and Interpreting Service
If you need an interpreting or translating services, please call 131 450 or visit the Translating and interpreting service website.

Customer Service Commitment

Our Commitment
Response Timelines
Help Us
"We are committed to working with you, to deliver quality service, through innovation and continuous improvement."

Our Commitment to You

  • Provide current, accurate and consistent information.
  • We value your feedback as an opportunity to improve our service.
  • We will take the time to understand your concerns.
  • We will communicate clearly and accurately in plain language.
  • Be conscious when discussing confidential information and offer a more private location if required.

Our response timelines:

  • Any Emergency: Immediately‍
  • Urgent Customer Action Requests: Immediately
  • ‍Answer your telephone call: Within 1 minute‍
  • In person visits to our Service Centres: Within 1 minute‍
  • Acknowledge written/email enquiries: 10 Business Days
  • ‍General Customer Action Requests: 10 Business Days‍
  • Missed Visits: Always leave a card with our contact details

‍

How can you help us:

  • Treat our staff with courtesy and respect.
  • When making an enquiry provide us with accurate and complete information.
  • Provide your current contact details and advise of any changes.
  • You may need to make an appointment to speak to a specific Council Officer.
Wellington Shire Council
wellington.vic.gov.au
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Wellington Shire Council's vision is for happy people, healthy environment and thriving communities.
1300 366 244
enquiries@wellington.vic.gov.au
After Hours Emergency 
1300 366 244
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Wellington Shire Council acknowledges our offices are located on the traditional lands of the Gunaikurnai nation. We pay our deep respects to their Elders past, present and future and acknowledge their ongoing cultural and spiritual connections to their land and waters.