get in touch

Contact Us

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Make a Request or Report an Issue

To lodge a request for works or action with Council, please complete a Customer Action Request Form.

customer action request form

Sale Service Centre (Council Headquarters)

18 Desailly Street (PO BOX 506), Sale VIC 3850
Operating Hours: Monday to Friday 8.30am - 5.00pm

Telephone: 1300 366 244
Email: enquiries@wellington.vic.gov.au

Yarram Service Centre

156 Grant Street, Yarram VIC 3971
Operating Hours: Monday, Tuesday, Thursday, Friday 10.00am - 2.00pm (Closed Wednesday)

Telephone: (03) 5182 5100

After Hours Emergency

Telephone: 1300 366 244

Social Media Channels

Wellington Shire Council use the following social media channels for communication:

National Relay Service

Those who are deaf, or have a hearing impairment or speech impairment, may contact us through the National Relay Service.

  • TTY users phone 133 677 then ask for 1300 366 244
  • Internet relay users Connect to the NRS then ask for 1300 366 244

Lodging a Formal Complaint

To lodge a formal complaint regarding Wellington Shire Council processes, employees, contractors or quality of service please complete a Customer Complaint Form.


customer complaint form

Public Interest Disclosures Process

For information on how to lodge a Public Interest Disclosure (PID) against a Councillor, or Council employee, please visit the Public Interest Disclosures Process page.


PID PROCESS

Customer Service Commitment

"We are committed to working with you, to deliver quality service, through innovation and continuous improvement."

Our Commitment to You

  • Provide current, accurate and consistent information.
  • We value your feedback as an opportunity to improve our service.
  • We will take the time to understand your concerns.
  • We will communicate clearly and accurately in plain language.
  • Be conscious when discussing confidential information and offer a more private location if required.

Our Response Timelines

  • Any Emergency Immediately
  • Urgent Customer Action Requests Immediately
  • Answer your telephone call Within 1 minute
  • In person visits to our Service Centres Within 1 minute
  • Acknowledge written/email enquiries 10 Business Days
  • General Customer Action Requests 10 Business Days
  • Missed Visits Always leave a card with our contact details

How can you help us

  • Treat our staff with courtesy and respect.
  • When making an enquiry provide us with accurate and complete information.
  • Provide your current contact details and advise of any changes.
  • You may need to make an appointment to speak to a specific Council Officer.