Emergency Relief Centres are established to provide the basic needs of people displaced and/or impacted by an emergency event.
They are established on a short-term basis to provide temporary shelter, food, registration, and related emergency assistance.
Emergency Relief Centres may not open for every event. If an Emergency Relief Centre is established, the location will be advertised to the community after all details of the emergency situation are known.
You can stay updated on emergency relief options and services by:
It is also important to note the following facts about relief services and centres:
A Recovery Centre is different to a Relief Centre.
Recovery Centres open following a major emergency and are usually located within the affected community or town. They provide a place where impacted individuals can go to access information and support services to aid their recovery from the emergency, such as:
During emergencies Wellington Shire Council may also activate the Recovery Information Line 1300 137 218.
You will be advised by the CFA or Victoria Police when it is safe to return to your property.
There may be many reasons why you are unable to return home, such as health and safety hazards, hygiene considerations or missing persons.
If you are experiencing significant loss or financial difficulties due to the damage or loss of property caused by an emergency such as fire or flood, you can access financial crisis support and emergency assistance on the Department of Health and Humans Services (DHHS) website or the Victorian Emergency Recovery Information Line 1300 799 232.
If you are affected by an incident you are encouraged to see your GP, call a 24-hour telephone helpline or seek specialist counselling and support services. Talking it over with others often helps recovery from exposure to traumatic events.
The Municipal Relief and Recovery Plan is a subplan of the Municipal Emergency Management Plan intended to assist in the planning and preparation for all types of emergencies that will require relief and recovery support; and sets out the arrangements for managing the planning and delivery of relief and recovery activities within the Shire.