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COVID-19 (Coronavirus) Community Support

NOTICE

Wellington Shire Pools Operating Status (Temperature Trigger)

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For information on Council managed facilities and services, please visit our COVID-19 (Coronavirus) page.

Current Information

The Victorian Department of Health & Human Services is the best place to keep up to date with information regarding COVID-19 (Coronavirus).

Please continue to monitor the Victorian Department of Health & Human Services web page or Facebook page for updates.

Face masks for vulnerable people in the community

Wellington Shire Council has distributed quantities of single-use and re-usable face masks to community organisations across Wellington for vulnerable people in the community who cannot afford or are unable source their own masks.

Allocation of masks is capped at 2 per person and is not an ongoing supply. This supply of masks will fill any gaps for a short period of time and council encourages people to find their own ongoing supply through pharmacies and other retailers, making their own or purchasing online.

Community organisations that are distributing limited supplies of masks on behalf of Council

  • Salvation Army 139 Cunninghame St, Sale
  • UnitingCare 126 Raymond St, Sale
  • 123 Cafe 123 Cunninghame St, Sale
  • Rosedale Neighbourhood House, 2/8 Cansick St, Rosedale
  • Yarram Neighbourhood House, 22 Bland St, Yarram
  • Loch Sport Community Care, 91-101 National Park Rd, Loch Sport

Emergency Relief and Client Support Services

Emergency relief services are delivered by community organisations and help people with basic needs in times of crisis. Emergency relief can act as a safety net for people in financial distress or hardship, who have limited support.

For more information visit the Relief and Recovery page.

Where can I get further information?

Please call the Wellington Relief Line 1300 137 218 if you need any further information about where to obtain a mask locally.

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Important Contact Details

Australian Government Department of Health

Advice and information on coronavirus.

Department of Health and Human Services

Services and programs to support and enhance the health and wellbeing of all Victorians.

Lifeline

People experiencing personal crisis requiring immediate support and suicide prevention services.

Beyond Blue

Information and support for people experiencing mental health issues.

1800 Respect (Family Violence)

People experiencing family violence as well as family and friends.

DirectLine (Drug and alcohol)

People seeking alcohol and other drugs information, advice or referral.

Headspace

Tailored and holistic support for young people aged 12-25 years.

  • Headspace website
  • Telephone 1800 650 890 or 5136 8300 (Morwell office)

Kids Helpline

Kids aged 5-25 years needing support.

Maternal Child Health Line

Support for families to care for babies and young children until they start school.

My Aged Care

Support for people requiring aged care services.

National Disability Insurance Scheme (NDIS)

Support for eligible people with a disability.

Carers Victoria

Carers of people with disability, mental illness, chronic health issue or age-related condition.

Nurse on Call

Professional, immediate health advice from a registered nurse.

Gamblers Help Line

People with gambling problems and those close to them affected by their gambling.

Wellways Helpline

People experiencing mental health issues as well as their family, friends and carers.

Child Protection (DHHS)

Gippsland Centre Against Sexual Assualt (GCASA)

Victims/survivors of sexual and physical assault (aged 4 onwards, any gender).

Grief Line

People experiencing grief, loss or trauma.

Coronavirus and your Physical Health

If you are concerned about Novel Coronavirus in Victoria call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 or visit dhhs.vic.gov.au/novelcoronavirus for up-to-date info. Please keep Triple Zero (000) for emergencies only.

If you suspect you may have the coronavirus disease (COVID-19) please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.

The Department of Health and Human Services website provides information and guidance about the current outbreak of the coronavirus disease (COVID-19) including:

As this is a rapidly changing situation, please visit their website for regular updates.

Social Distancing

Social distancing helps stop or slow the spread of infectious diseases. It means less contact between you and other people. Please note stage three restrictions are now in place, you can learn more here.

Social distancing is important because COVID-19 is most likely to spread from person-to-person through:

  • Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
  • Close contact with a person with a confirmed infection who coughs or sneezes
  • Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

What can you do?

  • Keep a distance of 1.5 metres from other people
  • Avoid shaking hands, hugging, or kissing other people.
  • Avoid visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment.

Ten ways to reduce your risk of coronavirus

  1. Distance yourself from others – approx. 1.5m away. Avoid handshaking, hugs and kisses.
  2. Stay at home unless it is absolutely necessary.
  3. Wash your hands often with soap and water for at least 20 seconds.
  4. Cover your coughs and sneezes with your elbow or a tissue
  5. Avoid touching your eyes, nose and mouth
  6. Buy alcohol-based hand sanitiser with > 60& alcohol
  7. Clean and disinfect used surfaces and objects frequently
  8. Phone your doctor or the hotline (1800 675 398) if you need medical attention.
  9. Continue health habits: exercise, drink water, get plenty of sleep.
  10. Wearing a face mask is not necessary if you're well.

Physical distancing and visiting your GP Clinic or Hospital

All medical facilities are now advising clients to call the clinic or hospital to make an appointment.

Do not expect to be seen by a doctor if you have not followed these procedures.

Many appointments are now being offered over the phone or by video conference.

Vulnerable Persons Register

What is the Vulnerable Persons Register?

The Vulnerable Persons Register is a cloud-based database which is made available to Victoria Police who have responsibilities for helping vulnerable residents evacuate in a bushfire. (Established as a recommendation from the 2010 Bushfire Royal Commission).

The register is not for monitoring the general health and wellbeing of individuals. Individuals or family members cannot self-refer to the register.

What advice can I give to someone to be included on the register?

Advice should be given to contact their local health or NDIS service provider for an assessment.

Agencies follow a strict eligibility screening process for inclusion on the Vulnerable persons' register when clients do not have personal or community support networks to help them in an emergency.

If the agency assesses the client as eligible for the register they are then responsible for supporting that client on the register.

What is Council's role?

Council's role is to provide basic system administration, troubleshooting and local oversight of the registers in consultation with relevant support agencies. Council maintains the register in accordance with the Department of Health and Human Services (DHHS) Vulnerable Persons policy.

If people want further information contact the Wellington Shire Council Vulnerable Persons Officer on 1300 366 244.

Relief Services

Food Relief

Uniting

Type of food relief: Food vouchers or box of grocery items
Days of operation: Monday, Wednesday and Friday 9.30am - 4.00pm
How to contact: By phone appointment on 5144 7777
Eligibility and access: Free service. Pick up service only. Accessible once every 3 months (case by case assessment) Available to all residents throughout Wellington Shire.

Salvation Army

Type of food relief: Box of grocery items or limited cooked meals
Days of operation: Monday, Tuesday, Thursday, Friday
How to contact: By appointment (message bank) phone 5144 6374
Eligibility and access: Free service. Pick up only service. Available to all residents throughout Wellington Shire.

Cafe 123 Sale

Type of food relief: Frozen and cooked meals
Days of operation: Tuesday, Wednesday, Thursday, Friday
How to contact: Phone 0491 752 839
Eligibility and access: Open only for pick ups. Single serve $4.50, Family Meal (4-5 people) $20, Can pick-up orders between 12.00pm - 1.00pm.

Central Gippsland Health

Type of food relief: Meals on Wheels - Frozen and cooked meals
Days of operation: Delivered weekdays 7-14 days supply
How to contact: If over 65 will need to register through My Aged Care, phone 1800 200 422. If aged under 65 contact through HACC/PYP, phone 5143 8155 (message bank).
Eligibility and access: Eligibility criteria applies including income assessment. Low income: $9.10 includes soup, main, desert and fruit cup. Meals delivered to Sale, Maffra, Heyfield, Loch Sport, Rosedale, Stratford, Wurruk and Gormandale.

Marley Street Hub (Neighbourhood House)

Type of food relief: Pre-packaged box of grocery items
Days of operation: Wednesday 9.00am - 2.00pm
How to contact: By appointment, phone 5143 2006 (Leave a message if phoning outside of operation hours)
Eligibility and access: Free, pick up only.

Wurruk Neighbourhood House

Type of food relief: Pre-packaged box of grocery items, care packages.
Days of operation: Wednesdays (Orders need to be placed prior to 9.30am)
How to contact: By appointment, phone 5143 2292 (message bank)
Eligibility and access: Free, pick up only.

Loch Sport Community Care

Type of food relief: Pre-packaged box of grocery items
Days of operation: Thursdays and Fridays between 10.00am and 1.00pm
How to contact: By appointment only 0417 499 345 (message bank)
Eligibility and access: $10 per bag/box dry goods plus whatever fresh fruit and vegetables available. Able to deliver if required to Loch Sport, Seaspray, Honeysuckles and Golden/Paradise Beach. Eligibility criteria: Health Care Card holder, Veteran Affairs Card, CRN Number required to provide goods.

Red Cross

Type of food relief: Emergency relief packages, 14 days supply.
Days of operation: 24 hours, 7 days
How to contact: COVID-19 Hotline 1800 675 398
Eligibility and access: Free service for those in mandatory self isolation due to: A confirmed case of coronavirus, Returning from overseas, Having contact with a confirmed case of coronavirus or Under medical instruction to mandatory isolate. Relief package is delivered.

Accommodation

Uniting

Type of support: Homelessness & Housing Support
Days of operation: Monday to Friday, 9.30am - 4.00pm
How to contact: By appointment phone 5144 7777
Eligibility and access: Free service, Support for individuals and families who are homeless or at risk of homelessness. Some brokerage available.

Quantum

Type of support: Family violence crisis accommodation for women and children
Days of operation: Monday to Friday, 9.00am - 5.00pm (After hours contact Safe Steps)
How to contact: Quantum phone 1800 243 455 (business hours), Safe Steps 1800 015 188 (after hours)
Eligibility and access: Free service for women and children experiencing family violence.

Psychosocial Support - Mental Health and Social Connection

Yarram and District Health Service

Type of support: Phone counselling
Days of operation: Weekdays
How to contact: By appointment 1800 934 722
Eligibility and access: Free service, Yarram and district area.

Central Gippsland Health

Type of support: Phone counselling
Days of operation: Weekdays
How to contact: By appointment phone 5143 8155 (message bank)
Eligibility and access: Free service to Sale, Maffra, Heyfield, Stratford and surrounds.

CASI (Community Activation and Social Isolation)

Type of support: Social, emotional and practical
Days of operation: 24 hours, 7 days
How to contact: 1300 137 218 (8:30am to 5:00pm - Monday to Friday, except public holidays). 1800 675 398 (After hours) choose option 3 or 8 when calling
Eligibility and access: Free service

Head to Help

Type of support: Psychologists, mental health nurses and occupational therapists are available
Days of operation: 8:30am to 5:30pm - Monday to Friday, except public holidays
How to contact: Phone 1800 595 212
Eligibility and access: Free service

Beyond Blue: Coronavirus Mental Wellbeing Support Service

Type of support: Phone Counselling, Online Community Forum Information, advice and strategies
Days of operation: 24 hours, 7 days
How to contact: Phone 1800 512 348
Eligibility and access: Free service

Red Cross

Type of support: Psychosocial support
Days of operation: 24 hours, 7 days
How to contact: COVID-19 Hotline 1800 675 398
Eligibility and access: Free service

1800 Respect

Type of support: Family violence support
Days of operation: 24 hours, 7 days
How to contact: Phone 1800 737 732
Eligibility and access: Free service

Aboriginal and Torres Strait Islander Relief Support

Ramahyuck District Aboriginal Corporation

Days of operation: Weekdays
How to contact: By appointment 1800 001 255
Eligibility and access: Free service

Family Violence Support

Quantum

Type of support: Intake and case management support
Days of operation:
Monday to Friday, 9.00am - 5.00pm (After hours contact Safe Steps)
How to contact: Quantum phone 1800 243 455 (business hours), Safe Steps 1800 015 188 (after hours)
Eligibility and access:
Free service for women and children experiencing family violence

Wearing a face mask

How do I wear a face covering correctly?

Cloth mask

A cloth mask should fit securely around the face, specifically covering the nose and the mouth areas. The mask should fit snugly on your face and be secured by ties at the back of your head, or ear loops. If you are using a mask with ear loops, you can use a plastic clip or tie to join the ends together at the back of your head to make sure it fits snugly on your face.

Make sure that your mask does not have holes or any unfiltered one-way valves. This can result in breathing out the virus if you have coronavirus (COVID-19).

Wash your hands for at least 20 seconds with soap and water, or use hand sanitiser that is made up of over 60% alcohol, before putting on your mask and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used cloth face masks in a plastic bag until you have an opportunity to wash them.

How do I know my cloth face mask is working?

You know your mask is working to protect you if it is well fitted. If the ties are loose, tighten them to ensure a snug fit. The mask should fit snugly and cover your nose and mouth. Keep an eye on the integrity of the fabric as it may thin over time with repeated washing. If this happens, replace the mask.

Surgical mask (single use)

  • Before putting on the mask, wash your hands for at least 20 seconds with soap and water, or use a hand sanitiser that is made up of over 60% alcohol.
  • Check for defects in the mask, such as tears or broken loops.
  • Position the outer side of the mask outward according to the instructions of the manufacturer.
  • If present, make sure the metallic strip is at the top of the mask and positioned against the bridge of your nose.
  • If the mask has: ear loops: hold the mask by both ear loops and place one loop over each ear, ties: hold the mask by the upper strings. Tie the upper strings in a secure bow near the crown of your head. Tie the bottom strings securely in a bow near the nape of your neck, dual elastic bands: pull the bottom band over your head and position it against the nape of your neck. Pull the top band over your head and position it against the crown of your head.
  • Mould the bendable metallic upper strip to the shape of your nose by pinching and pressing down on it with your fingers.
  • Pull the bottom of the mask over your mouth and chin.
  • Be sure the mask fits snugly.
  • Don't touch the mask once in position.
  • If the mask gets soiled or damp, replace it with a new one.

Why mask wearing is required?

This page was last published on: 
Monday, May 31, 2021

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