If you are in a life-threatening situation, you should always call Triple Zero (000) for police, fire or ambulance.
The only way of contacting Triple Zero (000) is with a voice call - you cannot use SMS, email, instant messaging, video calling or social media to contact emergency services via Triple Zero (000).
Be prepared to describe your location as accurately as possible. Your mobile phone only shows the call-takers your billing address, not your current GPS location. And don’t hang up until the call taker tells you to.
The free Emergency+ App is a Triple Zero (000) smartphone app that provides key numbers for the emergency services and displays the GPS coordinates of your location so you can read it out to the emergency operator. If you are in an area of poor reception, turn on the GPS on your phone to get accurate coordinates.
Information during an Emergency
There are a range of ways you can get emergency warnings and information:
The VicEmergency website provides a centralised location for Victorians to access timely emergency information and warnings.
The website also includes information on emergency preparation and relief and recovery.
The VicEmergency app aligns with the VicEmergency website and includes warnings and incident notifications for fire, flood, storm, earthquake, tsunami, severe weather and more.
Follow VicEmergency on Facebook and Twitter for real-time warning notifications.
Radio and TV
During emergencies, Victoria’s emergency broadcasters will provide information, including updates and community alerts, to help you to make decisions based on the advice of the emergency services. If necessary, emergency warnings will interrupt normal programming on the radio and TV.
You can get this information from any of Victoria's commercial radio stations, ABC local radio, a number of community stations and SkyNews TV.
- The official community broadcaster for the Wellington area, is Gippsland FM.
Call the VicEmergency Hotline on 1800 226 226 for information during and after major incidents in Victoria. It also offers information to help householders, landowners and small business plan for and recover from emergencies.
If you are deaf, hard of hearing or have a speech impairment, contact VicEmergency through the National Relay Service (http://www.relayservice.com.au/).
- TTY users phone 1800 555 677 then ask for 1800 226 226
- Speak and Listen users phone 1800 555 727 then ask for 1800 226 226
- Internet relay users connect to the NRS then ask for 1800 226 226
Community alert sirens are used as part of Victoria’s warning system for all types of emergencies. Not all communities have community alert sirens but where they are in place, it will come from the sirens on your local CFA station.
- Short siren (up to 90 secs) – indicates that the CFA brigade are responding to an incident nearby. Stay informed.
- Long siren (5 minutes) – indicates that a current emergency has been identified in the local area and people should seek further information immediately.
Sometimes emergency services will use the National Emergency Alert system to alert the community to official warning information. You don’t need to sign up - information is targeted to you by your landline, or mobile phone.
Alerts will begin with “Emergency, Emergency” and will only be received if your landline and mobile phone (based on billing address and/or location services) is within a defined area.
Alerts are not used in all circumstances, and depends on the nature of the incident. You should not wait to receive a Telephone Alert before you act.